We use cookies to improve your experience. : Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve. stream Proceed to the complaint and feedback form. Complaints can be made to library staff, emailed to help@suffolklibraries.co.uk or by calling 01473 351249. SCOPE OF THE COMPLAINTS PROCEDURE 1 Definition of a Complaint Suffolk County Council's definition of a complaint is: 1.1 "An expression of dissatisfaction about the standard of service, actions, or lack of actions by the County Council, its staff or anyone operating on behalf of the County Council". We cannot question what a council has done simply because someone does not agree with it. It is funded jointly by the Ipswich; East Suffolk Clinical Commissioning Group, West Suffolk Clinical Commissioning Group and Suffolk County Council through the Suffolk … STANDARDS COMPLAINTS PROCEDURE NOTE 1. Request an accessible format. Concerns or complaints specifically about the Chair of Governors A complaint about the conduct of the Chair of Governors of the school, and which has not been resolved at the informal stage, will need to be dealt with outside this policy. At present all schools in Suffolk have adopted the county council's model procedure. The information you provide enables us to identify mistakes and ensure that they do not happen again. Please enter a mobile number to send details of Give feedback or make a complaint, Suffolk County Council to Send SMS. the stages outlined within this complaints procedure. Suffolk County Council complaints contacts. The Council’s 7 … How to make a complaint about the Council Enquiries or observations about the Council services can be made by e-mail to coneywestonpc@gmail.com Formal complaints must be submitted in writing to the Chairman at Coney Weston Parish Council, Lundy Cottage, Thetford Road, Coney Weston, Bury St Edmunds, IP31 1DN, or e-mail to coneywestonpc@gmail.com Due to the current situation with Covid-19 (Coronavirus) we might have to delay or suspend some of our services. Use this comments section to discuss problems you have had with Suffolk County Council, or how they have handled your complaints. There is a separate procedure for these (please see our website for more information). The first step in the process is Intake. For schools maintained by Suffolk County Council the complaint should be made in writing to Individuals who believe that they have been discriminated against may telephone, write, email, or come into our office and speak to an investigator about their situation. 1 complaint was escalated to the Housing Ombudsman Service for formal investigation. Complaints which will not be investigated under the complaints procedure Complaints about services provided by other councils (for example, street lighting, pot holes, schools). Suffolk County Council for the year ended 31 March 2008 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. Complaints Policy The Complaints … Introduction. The Council views the use of this procedure as an efficient way of dealing with contact from the public about the Council’s procedures or administration and as a means of preserving the good reputation of the Council through a transparent process. In the interests of openness and the desire to seek continuous improvement, the Council encourages anyone who feels dissatisfied with the service provided to bring this to the attention of the Council. Student Complaint Information and Procedures - Distance (Online) Education Students Residing Outside New York State and Taking Distance Education Courses. We consider complaints about the administrative actions of councils and some other authorities. Your Council’s complaints procedure and handling of complaints Nationally 28.2% of all complaints to me are referred back to councils. In 2020 the area of enforcement was expanded to take into endobj Outstanding – the service is performing exceptionally well. This note sets out the procedure to be followed upon receipt by the Monitoring Officer of a complaint under the Council’s Code of Conduct for Members or the Code of Conduct for a parish/town council within the Council’s administrative area. Call Customer Services on . Note: You should go through all stages of the council's complaints process before contacting the Ombudsman. Consumer Complaints also monitors the proper disclosure of refund policies in response to complaints and investigates to ensure compliance with the county's Deceptive Trade Practices regulation. 3 0 obj Site and content © Suffolk County Council 2021, Childcare information and support for parents and providers, Special educational needs and disabilities (SEND) and the Local Offer, Suffolk Children and Young People’s Emotional Wellbeing Hub, Youth support and careers advice, work experience and activities, Developing Skills in Health and Social Care (DSHSC), Funding for charities, community organisations and social enterprises, Economic development and inward investment, Recruit, inspire and develop your workforce, Advice for businesses regarding coronavirus (COVID-19), Borough, district, parish and town councils, Working with Adult and Community Services, Street lighting, traffic signals and pedestrian crossings, Public rights of way and access in Suffolk, Suffolk Fire and Rescue Service: Coronavirus pandemic, Fire safety for businesses, landlords, charities and schools, Fire and rescue safety advice in the community, Give feedback or make a complaint about Suffolk Fire and Rescue, Connected Communities: Building resilience in communities near you, Apply for a copy of a birth, marriage, civil partnership or death certificate, Apply for a venue licence for marriages and civil partnerships, Most Active County: find activities and events, Culture, Libraries, Sport and Communities Outcomes and Impacts, Make a freedom of information (FOI) request, download the complaints and feedback form, Suffolk Local Offer for children and young people with SEND, Education Admission Appeals and Permanent Exclusion Reviews, Corporate Complaints and Customer Feedback Policy, Local Government and Social Care Ombudsman. These complaints should be directed to the organisation concerned, such as Suffolk County Council. Visit Customer Services. Request an accessible format. A structured procedure is in place to manage your problem October – December 2020. How to raise a concern or make a complaint A concern or complaint can be made in person, in writing or by telephone. 11 complaints were escalated to a review. Suffolk County Council have a complaints line on 0345 606 6067 at which you can create your initial complaint. Please note that the Monitoring Officer can only deal with complaints about the behaviour of a councillor covered by the code of conduct. endobj x���Ko�8���x����TQh�v��M7��P��u�DX[rey��;#ىb�i,Q�A�D��̓�!����L��$o�Nߗe����I��9=?#?ǣ���g�$$*RTJb%�ڒ"���"�xtz5M?2�H���xĠsH1��\iZr��n�]r����Mug�w��G߃ˉ6��''���x���@�Y���/%��M��Y���i�.&?������}����,���J���t��lge+)o��F+&"X�a*;�]\&]���s*�� ���DI�S����[�+|�H�U��$��ʙ�xٺx�-Nw�U���"��\P���q����:�(E�:@��fi(�)���x3@&}��_���@�:��2_N]�욺��I%j����ckD��F�#�����ov/b�}j֢�!&�b�����]2�@�~9�tN®�bܙ����{86��'`j1"��70��5�Z�#���Q�Y���mj�4{�˵f��b�@ŭn!�"��Q�7�O�ti�2������˔��m���xYW&������5ʻ� �;d3�:*���|m���M�7�c@kE4�^ �?�����4��#벣X关b��CM�ꊵ�j c��J�7 ZtF[U�\U�9ʳ������4���p�o(D��{g�xQv,�+��&a�. Documents published on this page may not be suitable for users of assistive technology. 2. Complaints Policy The Complaints … In the interests of openness and the desire to seek continuous improvement, the Council encourages anyone who feels dissatisfied with the service provided to bring this to the attention of the Council. ... you are able to appeal against the decision using the standard county council complaints procedure. endobj Suffolk County Community College is a National Council for State Authorization Reciprocity Agreements (SARA) … <>/Metadata 462 0 R/ViewerPreferences 463 0 R>> Suffolk County Council School Complaints Procedure How to raise a concern about a school or your child’s education Schools are required under the Education Act 2002 to have a procedure for dealing with complaints relating to the school. Councillors are covered by a Code of Conduct. It is a complaint about a Councillor who must abide by either the Suffolk Local Code of Conduct or the code of conduct of a Parish/Town Council within Babergh or Mid Suffolk. At present all schools in Suffolk have adopted the county council's model procedure. 2 0 obj Suffolk County Council School Complaints Procedure How to raise a concern about a school or your child’s education Schools are required under the Education Act 2002 to have a procedure for dealing with complaints relating to the school. Tweet. We are committed to providing excellent customer service first time, every time … Please see our COVID-19 webpage for information and updates on the council’s response to the virus. These complaints should be directed to the organisation concerned, such as Suffolk County Council. Call Customer Services on 0345 606 6067 . The councillor was in office at the time of the alleged breach of the relevant code of conduct. They may also be made ... proposals should be raised with Suffolk County Council. by Suffolk County Council the complaint should be made in writing to the Assistant Director of Education and Learning (Endeavour House, 8 Russell Road, Ipswich, IP1 2BX), or in the case of Academy schools should be made in writing to the Academy Trust (contact details can be obtained from the school). 4 0 obj %���� : Good – the service is performing well and meeting our expectations. Suffolk InfoLink is not designed to perform the role of an online business directory and will not necessarily list organisations, branches or service points individually. Email customerrights@suffolk.gov.uk or call 0345 266 1821. 2. The council's arrangements for dealing with complaints about councillors are available here: Arrangements for dealing with complaints about a councillor's conduct (PDF 186KB) Policies and procedures. Suffolk County Council (SCC) would like to store and use your personal data to: 1. enable us to carry out investigations into your complaint 2. provide a response and agree appropriate actions 3. learn from the experience to inform change in policy and/or process Request an accessible format. Call the Mid Suffolk District Council complaints line on 0300 1234000. The Council views the use of this procedure as an efficient way of dealing with contact from the public about the Council’s procedures or administration and as a means of preserving the good reputation of the Council through a transparent process. Unacceptable, unreasonable customer behaviour policy (PDF 316KB) Children and Young People's Service - Complaints procedure (PDF 711KB) customer.service@suffolk.gov.uk Website https://www.suffolk.gov.uk/about/give-feedback-or-make-a-complaint/ Social Media Like us on Facebook Follow us on Twitter Address Suffolk County Council Endeavour House Russell Road Suffolk Postcode IP1 2BX Where to go Area served All Suffolk Days & Times Monday to Friday, 8.30am to 6pm Other details Age Groups Adults Notes An extensive intake interview is conducted to obtain all the pertinent facts, explain our process and advise the complainant of available options. Suffolk User Forum (SUF) is a Registered Company Number 06946785 and a Registered Charity Number 1133457. You can make an complaint and give feedback online about any Suffolk County Council Service. <> Matters likely to require a … If you’re unhappy with the way the council are dealing with your complaint, you can contact the Local Government and Social Care Ombudsman (LGSCO). This complaints procedure is not limited to parents or carers of children that are registered at the school. How to make a Complaint to Mid Suffolk District Council. Find out more about cookies. Preston St Mary Parish Council Complaints Procedure Preston St Mary Parish/Town Council strives to provide a high standard of service to the public.
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